IPAP

The International Patient Advocate Program (IPAP) at Ratchaphruek Hospital is comprised of a team of service-oriented professionals that takes pride in providing a supportive, personalized, and welcoming atmosphere for our international patients. Each patient is assigned a dedicated team member as their advocate on their first contact with the Hospital. Their advocate translates, advises, and coordinates with their patient from pre-admission functions, throughout their stay in Thailand, until their arrival back home. Whether you want to discuss travel arrangements, accommodation, hospital admissions, communication with a medical specialist, plans for your accompanying friends or family, or simply enjoy a bit of companionship, our staff will help you enjoy a truly seamless and relaxed experience at Ratchaphruek Hospital. 

Services provided to Medical Travel Program patients include but are not limited to: 

• Free pre-admission consultation and medical advice through e-mail. Provision of a sustainable treatment plan with initial fee quotation following the recommendations of the specialist and/or surgeon.   Note: Recommendations are based on the patient’s up-to-date medical records/history, MRI, and photos.  
• Translation and interpretation service in: Thai, English, Chinese (Mandarin) and Lao.  
• Provide personalized care of patients during their hospitalization, post-operative procedures, recovery, and departure.
• Guidance with Thai visa issues.
• Assistance with health insurance. 
• Liaison service with Embassies and international organizations. 
• Making Appointments and setting schedules for the doctor and patients. 
• Providing medical reports for all IPD and OPD urgent cases, and preparing fit-to-fly medical certificates for patients traveling abroad. 
• Catering of special diets such as: vegetarian, western and Muslim. 
• Airport arrival and departure, and hotel/hospital transport services. 
• Coordinating with accounting and cashier departments for details of medical expenses, payment problems, and financial related discrepancies. 
• Buddhist, Christian, and Muslim prayer rooms. 
• Access to the Rehabilitation Centre